ACT!

Book now for our new courses in Sage’s own CRM package, ACT!
Whether or not you use Sage for your accounts, this simple-to-use but powerful tool will let you manage all your contact information. You can start by simply storing addresses then quickly learn how to record all communications and meetings. Set up new sales campaigns and easily select who to send them to. Monitor their responses and plan your follow-up activities. Create regular templates of campaign activities and let ACT! remind you what needs doing each day.
It’s a bit like Outlook - but with all the extra functions you’d like it to have at your fingertips.
ACT! Integrates easily with your existing Outlook address book and with the online marketing tool Swiftpage.
Whether you run an owner-managed business or work in a large organisation, ACT! gives you the edge in using your time more efficiently and effectively.
Clearer Thoughts has developed two new courses:

• Introduction to ACT!  

• Effective Selling using ACT!

Call us now on 0151 285 3656 or email tricia.clewett@clearerthoughts.co.uk for more information or to book your place.

Discipline and Grievance

No-one wants to be sued by their staff. It’s costly, time-consuming and bad for your reputation. Do you have the necessary policies, procedures and practices to ensure that all your staff comply with the law and achieve the best results for the company?

Our two-day programme can be run with the facts and general recommendations or can be tailored to suit your workplace and company. At the end of the programme the delegate will be able to successfully:

• Conduct fair, open, honest and objective investigations relating to disciplinary
  and grievance issues to ensure that each individual is treated fairly and in
  compliance with the law

Carry out effective disciplinary/grievance hearings using a wide range of key communication and interpersonal skills working with the documentation and
support provided.

Prices start from just £130 plus VAT per person per day. Call us now. 0151 285 3656